Sub Processors

Sub Processor Name Sub-processor  
address 
Purpose of Data Processing Types of Data Processed 
Telstra Australia Transmitting Messages to end users Message content, phone numbers, related metadata 
Optus Australia Transmitting Messages to end users Message content, phone numbers, related metadata 
Vodafone Australia Transmitting Messages to end users Message content, phone numbers, related metadata 
Pivotel Australia Transmitting Messages to end users Message content, phone numbers, related metadata 
Amazon Web Services Australia Cloud Storage   Personal data contained in communications customers send or receive through our services 
Salesforce Australia Provision of CRM 
and Marketing 
Platform to us 
Customer and prospect information 
Zuora North America  Enable customer 
billing 
Customer billing information 
Docusign Australia To facilitate contract signing. Note that data is deleted after 120 days Customer contract, customer email, address, name, our representative email address 
Rozetta Technologies Australia Analysis for the purposes of product development and optimisation Deidentified message content 
EE UK Transmitting messages to end users in UK and Europe Message content, phone numbers, related metadata 
Vodafone UK UK Transmitting messages to end users in UK and Europe Message content, phone numbers, related metadata 
Google North America  Providing analytics to improve our onboarding Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) 
Microsoft Australia Facilitate communication between customers and our employees. Personal data (e.g. customer email address and name) contained in communications customers send or receive to or from our sales or support representatives 
Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp, Telesign, SMS, Dome, Upside Worldwide depending on where customer sends message Transmitting Messages to end users outside of Australia  Message content, phone numbers, related metadata 
Positive Thinking Company APAC Limited Philippines Developers working on proprietary technology may have (but do not routinely access) personal information which is stored in Australia. Message content, phone numbers, contacts, related metadata, customer contact details, support history 
Olark North America  To enable customers to obtain support via live-chat. Note that transcripts held by sub-processor are deleted within 30 days. Customer support live-chat transcripts 
Zoom North America  To enable sales team training and analytics when providing customer support. Customer support data in video recordings 
Autopilot North America  Email platform which enables us to email customers. Customer names and email addresses 
Calendly North America  To facilitate meetings between customers and our personnel. Names and email addresses of customers who have booked an appointment with our representatives  
Castle.io North America  To prevent fraudulent logins into a customer’s account Customer username or email address 
Salesloft North America  Sales and / or support call records and training Customer name, recording of conversation (Us Customer Only) 
Gong North America  Sales and / or support call records and training Customer name, recording of conversation, email address and name 
RingCentral North America  Recording customer support calls to facilitate training and analysis. Note calls are deleted after 90 days. Customer name, email address, support phone recording. 
Slack Inc North America  Internal communication Customer name, email address, phone number 
Segment North America  Providing analytics to improve our services. Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) 
Amplitude North America  Providing analytics to improve our services. Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) 
Meta Ireland To enable customer to use the WhatsApp product WhatsApp communications between customers and end users (for customers who have purchased the WhatsApp product only) 
Zendesk Australia Enable and improve customer support and customer experience Customer and prospect information. 
Atlassian – Jira, Confluence Australia, EU Internal & External communication, Service Management, Documentation, and digital asset storage Customer name, email address, phone number 
DATADOG  North America  Debugging and Monitoring Customer names and email 
addressees as well as personal 
data contained in communications 
customers send or receive through 
our services 
Adyen The Netherlands Payment processor Customer Credit Card  
GoCardless United Kingdom Payment processor Customer Bank Account details 
Authorize.net United States, Canada Payment processor Customer Credit Card & Bank Account details 
PayPal United States Payment processor Customer Credit Card  
Hubspot United States To facilitate email marketing to customers Customer name, email address 
Match My Email (RAE Internet, Inc.).  Germany  Customer and prospect information.  Provision of CRM and marketing platform functionality.  
Arcaris, Inc. d/b/a Playvox  Australia  Customer and prospect information  Enable and improve customer support and customer experience.