International Sending Policy

  1. Introduction

As part of an ongoing approach to protect consumers from fraudulent and malicious SMS, regulators around the world are introducing certain requirements on messages.  In some regions, this includes a requirement to register Sender IDs.

The purpose of this International Sending Policy is to enable you to have a better understanding of those requirements when using our service and any facility we provide.

  1. Are there Regional requirements?

There sure are. And it can be hard to keep track — the rules and regulations are always changing.

Country CodeCountryGeographical Region1-Way SMS (Outbound, MT)2-Way SMS (Out/Inbound, MT/MO)Registration Required (Regulated)Additional Info
AEUnited Arab EmiratesMiddle East (Arabian Peninsula)etisalat consent service policy
AUAustraliaOceaniaContact Us
BRBrazilSouth AmericaContact Us
GBUnited KingdomEurope (Northern Europe)UK Text Service Manual
INIndiaAsia (South Asia)Viplower
NZNew ZealandOceaniaContact Us
PHPhilippinesAsia (Southeast Asia)Dict.Gov
SGSingaporeAsia (Southeast Asia)ACRA
USUnited States/CanadaNorth AmericaTCR Registration
ZASouth AfricaAfrica (Southern Africa)

For more information on international sending, please fill out this form and one of our specialists will get back to you:

3. Compliance

Compliance with this Policy is a mandatory requirement under your Customer Contract for use of the Services, and you must ensure you read this Policy and understand how it affects you. We may change the Policy from time to time. Please keep up to date with any changes by looking at the Policy on a regular basis.

We cannot guarantee delivery of messages sent through our Service that do not comply with Regional Requirements in this Policy nor due to an Intervening Event under your Customer Contract.

If you fail to comply with this Policy, your access to the Services may be suspended or terminated or blocked.

4. Questions

If you have questions about this Policy, please contact our Support team

As updated on 11 September 2023